It sees exactly what they're doing, talks them through it in their own language, and only escalates to a human when it truly can't solve it.
Every UI update makes yesterday's tutorial wrong. Every support ticket is a customer who already gave up trying to help themselves.
You redesign one button and the tutorial that took a day to record is now misleading. Nobody goes back to fix it.
They're stuck on their exact screen, with their exact data — a generic help article rarely matches what they're actually looking at.
Most tickets are a two-minute fix. The customer just needed someone to look at their screen and point.
No install, no download — a small trigger already living in your product or website.
It recognizes what they're looking at and where they're stuck, and guides them out loud, in their language.
If it can resolve it, it does. If not, it opens a support ticket already in the right category, with full context attached.
If people get confused using it, this fits — SaaS dashboards, e-commerce, booking platforms, internal tools.
Students stop asking the same setup question in a support chat — the agent shows them, live, inside the course.
Guests get real-time help finishing a booking or finding the right tour, instead of abandoning the page.
Shoppers get unstuck at checkout or account setup instead of leaving the cart.
Users get walked through settings and reports that are too easy to misread alone.
Buyers and agents get guided through listings, filters and paperwork without calling anyone.
It responds to what's actually in front of the customer right now, not a generic description of your product.
It automatically detects and matches the customer's language — and can switch again if they do.
It can call your backend — check an order, update a setting, pull an account status — through the same APIs your team already uses.
If it genuinely can't solve something, it opens a support ticket already in the correct category, with the full conversation attached — no cold handoff.
It's grounded in your actual docs and data, not a generic script — so answers match how your product really works.
No — it removes the easy, repetitive tickets so your team only sees the ones that actually need a human.
No. It sees the screen and guides by voice — it doesn't click or type for the customer.
It's a single trigger you add to your product or site — no rebuild required.
Yes — it's set up on your real documentation and data, not a generic assistant.
Let's set it up on your product and show you exactly how it looks for your users.
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